I greatly appreciated all the considerations and kindness to my specific needs and circumstances. The entire staff is very knowledgeable and professional. I will pass along my good experience to my family and friends. Thank you!!
June 6, 2019
Prompt on-time service concern staff professionalism
Explanation of equipment options for installation was clear and professional. Installation was on schedule, professionally installed, and user operation explained clearly (including observation of user operation) prior to installers leaving site.
I am very pleased with the service I have received from your service department. My only regret is that I didn't make my original purchase with your company. In this day and age follow-up service is as important as the original purchase. I would recommend your company with no hesitation.
From the beginning with Mike and to the finished product with Felix it was truly a friendly process. After I had purchased the unit, but before installation I had additional questions. All my questions where answered within the hour. Never had such quick response before. Also, had to change the installation date due to my medical issues, again no problem. Felix showed up as promised and setup shop in our drive. I offered our home, but he was concerned about disrupting our living area. I asked a bunch of questions and he had clear concise answers. All in all very knowledgeable and friendly people. It was a very pleasant experience---except for the knee replacement, but that's another story.
your service and your product is so far impeccable. i am a new customer with yous company but very satisfied with the people with whom i have had contact. looking forward to continued good communications.
My experience was great from the salesperson to the final installment of my mother’s ramp. Staff was very knowledgeable about their products and professional!!! I would most definitely recommend 101 mobility!!! Thank you Donald Wilcox , Josh and Tyler for a job well done!!!!
Very good product. Our ramp was installed in 2014 we have had no problems or settling or readjusting, great installation and excellent product. On 8-7-18 due to a storm we had a branch fall on the ramp at 1980 Brookpark Road. The tree company that removed the tree said the 10 inch round oak branch fell about 40 feet and landed on the ramp he said the branch weighed about 2000 pounds. There was damage to three sections of the ramp and they were replaced. The railings were crushed and the decking twisted but the ramp withstood the impact and did not collapse, very strong, great product.
101 Mobility answered their phone and I immediately spoke with a LIVE, friendly, knowledgeable individual. I was able to pick the scooter I needed up within the hour of speaking to their representative. Great service. Great company.
I searched for someone to install my Bruno 3000 for months. I was lucky to have finally found you. Chris the installer was an incredible individual and should be commended for his work ethic and his kindness. I would tell everyone and anyone to use only this company.
101 Mobility is great and especially Josh is a terrific repairman. He has been the only repairman that fixed our Bruno Stairlift correctly. We have tried several companies for repairs and 101 mobility is the only one we wil ever use! Your whole team of people are helpful, polite, responsive, and superior in customer service! Josh your repairman calls to tell us his arrival time and shows up at that time. Thank you for your great attention to getting the repairs right the first time. We would definitely recommend your company to others with disabilities!
Your salesman, Mike Gnad, is very helpful & knowledgeable ~ he assisted me in measuring for changes in the existing staircase to accommodate the stairlift.
There were fan steps at the bottom which would not have allowed for the lift to reach a point needed for getting on or off the chair. Other sales people (2) had no suggestions. One missed it entirely & the other said he'd come back to measure when the changes were done.
Mike sat & measured with me~ discussing what the lift could AND could not do (like pivot at the bottom of the platform). So, I Knew from what he told me EXACTLY how to modify the existing stairs.
The techs were friendly & focused~ installing quickly & cleanly. They came back even the next day when the height turned out to be still a bit too high for my mom to ride safely.
All in all~ it was a smooth experience and I will definitely recommend 101 Mobility.
Now, PLEASE make sure my email stays OFF of any kind of advertising lists~
Cherylin, in the office, assured me it would.
The purchase and installation of our stair lift has been a phenomenal experience. From first contact with Cherilyn in the office, then Mike when he made a Saturday visit to our home to address our needs, and then Chris who installed the stair lift. We have been so please. We cannot think of one negative fact in this experience but we can think of many positive facts. Thank you for making the beginning of this new transition in our lives a memorable one. Keep up the good work.
Mark was great! The original measurement was off, so he worked with me to figure out how to still meet my parents needs. He stayed until after dark to finish. He is an asset to your company. I also appreciate how quickly Mike responded and worked to get the ramp scheduled for installation before I had to leave town. I know I am leaving my parents in a safe environment.
Our purchase of the stair lift was exactly how you would want a buying experience to be. Mike followed up promptly on my initial inquiry, supplying me with answers to all my questions and concerns & a price quote. Cherilyn followed up with contract confirmation and to schedule installation. In a week's time, the installation, along with training and maintenance information was completed. It couldn't have been a more seamless and easy process.
Responses were prompt and friendly. Everyone was accommodating and helpful and at the same time very competent and professional.They had to rearrange their schedule and as a result had to work well past daylight hours in order to finish setting up the ramp as promised. Everything was explained clearly and thoroughly and I had a real sense that you folks care about your customers and maintain high standards of performance. As you can see I was very impressed and would definitely consider calling upon you again. Keep up the good work!
Recently we had 101 Mobility install a stair lift for my mom. I researched many stair lifts and made contact with 101 Mobility through the Bruno website. I received a phone call the next day and was able to schedule the installation fairly quickly. Both Mike and Cherilyn were professional and super nice. After talking to them both I felt confident I had picked the right company.
The serviceman Paul was amazing. He worked quickly but took the time to answer my mom's questions as he worked. He explained everything she needed to know about using the lift before he left. Paul also cleaned up after, leaving her house the same as before he came. I would highly recommend 101 Mobility to anyone needing a stair lift.
We needed a ramp for our van for a motorized wheelchair that weights 400 pounds. The staff was very helpful on obtaining a ramp that folds down small enough for me to place it into the van to take with us on trips.
I well mention this company to be placed on OSU physical therapy list of a place to obtain ramps for vans. Currently they have no place located in Columbus on their list. Their contact information :
OSU Outpatient Rehabilitation
[PHONE NUMBER REMOVED]
My Dad was completely satisfied with the installation of his new stair lift. I'm thankful to your installation man for his help in not only the installation but in explaining everything about the chair so well. This new stair lift allows him to stay in his own home which is very important to him. So thanks very much for a job well done.
Everyone that I dealt with was great! I especially appreciate the quick turn around called the company on Wednesday and by Friday the ramp was installed and meets all of our needs. Thanks so much to Cherlynn, Mike and the installer!
The lift is easy to operate and will give me the independence I have been missing. The installation was done in my driveway which saved me the long drive to the shop. Everything was convenient and the installers were friendly and informative. I would recommend this company.
The people we dealt with were professional and helpful. We appreciate a local company. The whole process was orderly and unfolded just as promised. My mother, who is the chair user, has already been amazed at how easy it is to use; and she loves being able to go into the basement again. It had been a year since she could do laundry or check on supplies in the pantry.
I have already recommended 101 Mobility to neighbors who have expressed interest in the service.
The ramp into the home has made it much easier to get in and out of the home. My father loves the hand railing and uses this for exercise. He will walk with out the walker or his power chair and holding the rails.
We rented two electric mobility scooters for a brief vacation.. 101mobility scheduled and delivered the scooters to our hotel, in advance as promised. The scooters were in great condition. We would recommend 101mobility to anyone looking for scooter rentals in the area. Cherilyn was great to work with on the booking and delivery.
The e-mail correspondence was always very timely and informative. Date of installation and update on exact time of arrival was very appreciated. Installation was efficient and the technician was helpful in teaching us how to use the stairlift.
We have had no problems with the stairlift we are renting. The installation team was very professional and efficient, and really seemed to know what they were doing. The training on how to use it was good. Billing and receipts great. Customer Service when we called initially and when we called to change our payment info was great. Thank you! Ramona L.
The installation of the ramp was done so professionally! The ramp is large, sturdy with railings spaced on either side that I can actually pull myself up the ramp myself if needed. It is so wonderful to rent one than to have one installed permanently in my tempory situation! They also installed grab bars in my shower giving me the independence I needed to shower.
Highly recommend this wonderful service!
Felix and Mike were wonderful, so professional, worked great together, gave really good training and tips. They have an open invitation to stop by for lunch if they are in the area! I don’t really like strangers in my home, but the two of them felt like family!
Chip C., Hermitage, PA
I want to compliment your company on being very professional, friendly and easy to work with. Michael Gnad was a great consultant and salesman and Felix Cruz did a great installation job. I was very impressed and would refer them to anybody. I tried working with another company in Pittsburgh, prior to contacting your Cleveland office and was not impressed. Michael and Felix need to be commended for a fantastic job! Thank you again,
I want to send this short note to tell you that 101 Mobility has two great employees in Mike and Paul! Mike designed a solution to our interim mobility problems. And Paul went “above and beyond” with the installation. I have run several companies, and I know that a good employee is invaluable, and you have two of them. If you want details, feel free to call me. —FYI, feel free to use me as a reference.
Robert and Nancy R.
We were extremely pleased with “Tiff,” our installer. He was a quiet, pleasant presence in our home and walked (or rather “rode!”) us through all the steps of using our stairlift. We’d recommend your company to others, both because of the initial visit from another very fine representative of your company, Felix, who was well-informed and articulate but also because of this recent experience. And… we love the new addition to our home and our safety! Thank you!
I’m no expert, but I think the installer did a GREAT job. I LOVE rolling up and down the ramp! And he smelled nice! Thank you!
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your field technician Rocco Ague at my home. I was facing the problem of a handicap ramp which was too large for the space in our garage. Rocco went above and beyond to find a solution and complete the installation of the ramp. He was extremely professional and compassionate to our situation. He is an excellent sample of the pride and respect for a job well done.
Now my husband can finally leave the house. Kudos to a wonderful gentleman. You should be proud of him and the excellent job he does.
Wow, thanks 101 Mobility!! My service has been wonderful from the start, the sales and service team were friendly and knowledge. My neighbors have comment that the house looks great with the ramp. We still have use of our front porch. The technician was on time, friendly, and did a great job in little time.
The whole experience with 101 Mobility was excellent. We needed a chair lift for my wife. My daughter called and spoke with Carla Yoder. Carla came to the house and showed us the different models, and answered all our questions. Very quick install, done by Rocco. Very neat and professional. He showed me how to operate the stair lift, and answered all my questions. Everyone was very helpful and knowledgeable. My wife loves the Bruno Elan. Thank you.
A. Debelak- Price
I would like to commend and thank Kelly Coble on getting our stairlift installed the day my husband came home from the hospital. The wonderful Tiff Martin, our installer, did a superb job! He was so knowledgeable, efficient, and very kind. I am recommending 101 Mobility, Kelly and Tiff to all! I hope you can reward them as they are pure gold for your company! Thanks Tiff and Kelly!!!
Tiff, the installer of Noreen’s stair lift chair was just wonderful. He was very kind and patient with Noreen. He was very concerned for her safety and was also great at letting us know what he was doing and where he was in the process.
Thank you — the chairlift is working great. Just to let you know, the technician, Keaton Ayers, who installed the chairlift, did a GREAT job and was wonderful to work with. I know good help is hard to find, so I wanted to let you know.
This is just a quick note that is long, long overdue regarding your company’s professionalism and honesty regarding both my ramp and stair glide that was installed late fall of 2011. Everything about the whole process went very smoothly & without a hitch—from you coming out and doing the drawing for my homeowner’s association, to the actual installation of everything. If I am ever in need of your services and those of 101 Mobility, I will not hesitate to call on you. Thanks Again.
Donald and Melissa,
A million thanks for installing the ramp on Saturday!! My granddaughter took a picture of her mom entering the house -with a big smile- after maneuvering the ramp. God bless you! We are so grateful for these blessings. Thank you.