I greatly appreciated all the considerations and kindness to my specific needs and circumstances. The entire staff is very knowledgeable and professional. I will pass along my good experience to my family and friends. Thank you!!
January 7, 2018
Garfield Heights, OH
This company is quick and efficient !!! You call they are there Johnny on the spot, and the customer service is great.
Our purchase of the stair lift was exactly how you would want a buying experience to be. Mike followed up promptly on my initial inquiry, supplying me with answers to all my questions and concerns & a price quote. Cherilyn followed up with contract confirmation and to schedule installation. In a week's time, the installation, along with training and maintenance information was completed. It couldn't have been a more seamless and easy process.
Responses were prompt and friendly. Everyone was accommodating and helpful and at the same time very competent and professional.They had to rearrange their schedule and as a result had to work well past daylight hours in order to finish setting up the ramp as promised. Everything was explained clearly and thoroughly and I had a real sense that you folks care about your customers and maintain high standards of performance. As you can see I was very impressed and would definitely consider calling upon you again. Keep up the good work!
Recently we had 101 Mobility install a stair lift for my mom. I researched many stair lifts and made contact with 101 Mobility through the Bruno website. I received a phone call the next day and was able to schedule the installation fairly quickly. Both Mike and Cherilyn were professional and super nice. After talking to them both I felt confident I had picked the right company.
The serviceman Paul was amazing. He worked quickly but took the time to answer my mom's questions as he worked. He explained everything she needed to know about using the lift before he left. Paul also cleaned up after, leaving her house the same as before he came. I would highly recommend 101 Mobility to anyone needing a stair lift.
We needed a ramp for our van for a motorized wheelchair that weights 400 pounds. The staff was very helpful on obtaining a ramp that folds down small enough for me to place it into the van to take with us on trips.
I well mention this company to be placed on OSU physical therapy list of a place to obtain ramps for vans. Currently they have no place located in Columbus on their list. Their contact information :
OSU Outpatient Rehabilitation
[PHONE NUMBER REMOVED]
My Dad was completely satisfied with the installation of his new stair lift. I'm thankful to your installation man for his help in not only the installation but in explaining everything about the chair so well. This new stair lift allows him to stay in his own home which is very important to him. So thanks very much for a job well done.
Everyone that I dealt with was great! I especially appreciate the quick turn around called the company on Wednesday and by Friday the ramp was installed and meets all of our needs. Thanks so much to Cherlynn, Mike and the installer!
The lift is easy to operate and will give me the independence I have been missing. The installation was done in my driveway which saved me the long drive to the shop. Everything was convenient and the installers were friendly and informative. I would recommend this company.
The people we dealt with were professional and helpful. We appreciate a local company. The whole process was orderly and unfolded just as promised. My mother, who is the chair user, has already been amazed at how easy it is to use; and she loves being able to go into the basement again. It had been a year since she could do laundry or check on supplies in the pantry.
I have already recommended 101 Mobility to neighbors who have expressed interest in the service.
Your service men Josh and Kevin were knowledgable and professional. They were able to repair / restore our stairlift to when it was almost new. They had to correct many problems from previous service calls from other repair service people who had made many mistakes. The 101 Mobility arepairmen were very professional and answered all our questions . They showed us how to clean and care for our stairlift. We are happy that we were able to have your Company service our stairlift . They will be the only company we will use for any needed services on our stairlift.
The [LAST NAME REMOVED]'s
The ramp into the home has made it much easier to get in and out of the home. My father loves the hand railing and uses this for exercise. He will walk with out the walker or his power chair and holding the rails.
We rented two electric mobility scooters for a brief vacation.. 101mobility scheduled and delivered the scooters to our hotel, in advance as promised. The scooters were in great condition. We would recommend 101mobility to anyone looking for scooter rentals in the area. Cherilyn was great to work with on the booking and delivery.
Your products are making my life easier on me and my care givers. The products are giving me access to features in my home that I could not access before. All of the people from your company are nice and friendly and easy to work with.
The e-mail correspondence was always very timely and informative. Date of installation and update on exact time of arrival was very appreciated. Installation was efficient and the technician was helpful in teaching us how to use the stairlift.
We have had no problems with the stairlift we are renting. The installation team was very professional and efficient, and really seemed to know what they were doing. The training on how to use it was good. Billing and receipts great. Customer Service when we called initially and when we called to change our payment info was great. Thank you! Ramona L.
The installation of the ramp was done so professionally! The ramp is large, sturdy with railings spaced on either side that I can actually pull myself up the ramp myself if needed. It is so wonderful to rent one than to have one installed permanently in my tempory situation! They also installed grab bars in my shower giving me the independence I needed to shower.
Highly recommend this wonderful service!
Felix and Mike were wonderful, so professional, worked great together, gave really good training and tips. They have an open invitation to stop by for lunch if they are in the area! I don’t really like strangers in my home, but the two of them felt like family!
Chip C., Hermitage, PA
I want to compliment your company on being very professional, friendly and easy to work with. Michael Gnad was a great consultant and salesman and Felix Cruz did a great installation job. I was very impressed and would refer them to anybody. I tried working with another company in Pittsburgh, prior to contacting your Cleveland office and was not impressed. Michael and Felix need to be commended for a fantastic job! Thank you again,
I want to send this short note to tell you that 101 Mobility has two great employees in Mike and Paul! Mike designed a solution to our interim mobility problems. And Paul went “above and beyond” with the installation. I have run several companies, and I know that a good employee is invaluable, and you have two of them. If you want details, feel free to call me. —FYI, feel free to use me as a reference.
Robert and Nancy R.
We were extremely pleased with “Tiff,” our installer. He was a quiet, pleasant presence in our home and walked (or rather “rode!”) us through all the steps of using our stairlift. We’d recommend your company to others, both because of the initial visit from another very fine representative of your company, Felix, who was well-informed and articulate but also because of this recent experience. And… we love the new addition to our home and our safety! Thank you!
I’m no expert, but I think the installer did a GREAT job. I LOVE rolling up and down the ramp! And he smelled nice! Thank you!
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your field technician Rocco Ague at my home. I was facing the problem of a handicap ramp which was too large for the space in our garage. Rocco went above and beyond to find a solution and complete the installation of the ramp. He was extremely professional and compassionate to our situation. He is an excellent sample of the pride and respect for a job well done.
Now my husband can finally leave the house. Kudos to a wonderful gentleman. You should be proud of him and the excellent job he does.
Wow, thanks 101 Mobility!! My service has been wonderful from the start, the sales and service team were friendly and knowledge. My neighbors have comment that the house looks great with the ramp. We still have use of our front porch. The technician was on time, friendly, and did a great job in little time.
The whole experience with 101 Mobility was excellent. We needed a chair lift for my wife. My daughter called and spoke with Carla Yoder. Carla came to the house and showed us the different models, and answered all our questions. Very quick install, done by Rocco. Very neat and professional. He showed me how to operate the stair lift, and answered all my questions. Everyone was very helpful and knowledgeable. My wife loves the Bruno Elan. Thank you.
A. Debelak- Price
I would like to commend and thank Kelly Coble on getting our stairlift installed the day my husband came home from the hospital. The wonderful Tiff Martin, our installer, did a superb job! He was so knowledgeable, efficient, and very kind. I am recommending 101 Mobility, Kelly and Tiff to all! I hope you can reward them as they are pure gold for your company! Thanks Tiff and Kelly!!!
Tiff, the installer of Noreen’s stair lift chair was just wonderful. He was very kind and patient with Noreen. He was very concerned for her safety and was also great at letting us know what he was doing and where he was in the process.
Thank you — the chairlift is working great. Just to let you know, the technician, Keaton Ayers, who installed the chairlift, did a GREAT job and was wonderful to work with. I know good help is hard to find, so I wanted to let you know.
This is just a quick note that is long, long overdue regarding your company’s professionalism and honesty regarding both my ramp and stair glide that was installed late fall of 2011. Everything about the whole process went very smoothly & without a hitch—from you coming out and doing the drawing for my homeowner’s association, to the actual installation of everything. If I am ever in need of your services and those of 101 Mobility, I will not hesitate to call on you. Thanks Again.
Donald and Melissa,
A million thanks for installing the ramp on Saturday!! My granddaughter took a picture of her mom entering the house -with a big smile- after maneuvering the ramp. God bless you! We are so grateful for these blessings. Thank you.